Privacy Policy
At Hagley Carpets & Flooring, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and protect your data.
1. Information We Collect
We may collect the following information:
- Name and contact information including email address and phone number
- Delivery address and billing information
- Payment information (processed securely through our payment provider)
- Information about your visit to our website, including pages viewed and products browsed
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order and delivery
- Provide customer service and support
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
3. Data Security
We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and improve our services. You can choose to disable cookies in your browser settings.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery companies to fulfil your order
- Payment processors to handle transactions securely
- Service providers who help us operate our business
- Legal authorities when required by law
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for marketing communications
7. Marketing Communications
We will only send you marketing emails if you have given us permission. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us.
Last updated: November 2025