Return Policy

Thank you for shopping with Hagley Carpets & Flooring. We want you to be completely satisfied with your purchase. Please review our return policy below.

Returns

We accept returns within 30 days of delivery (Except for perishables like Screeds, DPM's, Adhesives etc, see Refunds and Exchanges below). To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Re-stocking fees may apply for certain products. For more information please contact us! 

How to Return

To initiate a return, please contact us at your earliest convenience with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error. Re-stocking fees may apply for certain products. We do not accept perishable items back, such as Screeds, DPM's & Adhesives unless received damaged. For more information please contact us! 

Exchanges

If you need to exchange an item for a different size, colour, or product, please contact us to arrange the exchange. Re-stocking fees may apply for certain products. We do not accept perishable items back, such as Screeds, DPM's & Adhesives unless received damaged. For more information please contact us! 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our return policy, please don't hesitate to contact us.